FAQ's


Where do you ship to?

We Ship Internationally!

 

What are your policies on returns or exchanges?

At this time YALI is unable to accept returns. Please see our complete Shipping & Exchange Policies page.



Where do you sell in store?

JUST ONE EYE, Los Angeles, USA

LUISA VIA ROMA, Florence, Italy 

AERIN, The Hamptons; USA

TEA ROSE, Milan, Italy

WARM, NYC; USA 

CATHALEIA, Capri, Italy

K11, Principality of Monaco, France


Schedule a try-on appointment: team@yalitribe.com

📍SoHo, NY

📍Foro Bonaparte, Milano

 

Can I change or cancel my order?

Please see our complete Shipping & Exchange Policies page. Email team@yalitribe.com for further inquires. 



Where can I join YALI Newsletter?

Subscribe to Join the Tribe!

 

How can I use discount code?

Enter discount codes at Checkout. Email team@yalitribe.com for further inquires. 

 

Can I use more than one discount code at a time?

Only one discount code is applicable for each order. Special pricing offered to first-time YALI customers is not applicable on top of already discounted items. 

 

Where can I find my size?

YALI Size Guide



General Item Care:

Velvet, Puffers, and Linen: Dry Clean Only

Silk: Dry Clean Only or Hand Wash